At iSensei, a product of SOSONG Eurl, we are committed to providing high-quality AI-powered tools and services to our users. This Refund Policy outlines the conditions under which refunds may be issued for our SaaS product. By using our services, you agree to this policy.
- Refund Eligibility Refunds are issued under the following circumstances only:
Unauthorized Payments: If a payment was made without your authorization, please contact our support team immediately. Upon verification, we will process a refund for the unauthorized transaction.
Plan Downgrade: If you choose to downgrade your subscription plan, a partial refund may be provided for the difference between the original plan and the downgraded plan. Refunds for downgrades are prorated based on the time remaining in your billing cycle.
- Non-Refundable Situations We do not offer refunds under the following conditions:
Change of mind after subscribing to a plan. Dissatisfaction with the features available in your selected plan, unless there has been a verified malfunction or error in the service. Full refunds for downgrades or for any time elapsed in a billing period. 3. Refund Process To request a refund, please contact our customer support team at [email protected] with the following details:
Proof of payment Explanation of the reason for the refund request Any relevant details supporting your claim Upon receiving your request, we will review and determine eligibility within 5–7 business days. Approved refunds will be issued to the original payment method used, and it may take additional time for the funds to appear in your account, depending on your payment provider.
- Changes to the Refund Policy We may update this Refund Policy periodically to reflect changes in our services and policies. If we make any significant changes, we will notify you by posting an updated policy on our website.
Contact Us For questions or concerns regarding this Refund Policy, please contact our customer support team:
Email: [email protected] Phone: +447735254083